1. GENERAL
These Terms & Conditions ("Terms") govern your use of the website operated by bllug ("Company", "we", "our", "us"). By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. ELIGIBILITY
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the website under the supervision of a parent/guardian
- You agree to provide accurate and complete information while placing orders.
3. PRODUCTS & SERVICES
All products listed are subject to availability. We reserve the right to modify or discontinue products without notice, limit quantities per order or customer, and note that product images are for representation purposes; actual colors may slightly vary.
4. PRICING & PAYMENTS
All prices are listed in INR (₹) unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payments must be made through approved payment methods available on the website. In case of payment failure, the order will not be confirmed.
5. ORDER ACCEPTANCE & CANCELLATION
An order is confirmed only after successful payment. We reserve the right to cancel any order due to stock issues, pricing errors, or suspicious activity. If payment has been made, refunds will be processed accordingly.
6. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary. Delays may occur due to logistics issues, weather conditions, or unforeseen circumstances. bllug is not liable for delays beyond its control.
7. EXCHANGE POLICY
Exchanges are allowed only for size issues. Requests must be made within 7 days of delivery. The product must be unused, unwashed, and returned with original tags and packaging. Exchange is subject to stock availability. Only one-time exchange per order is allowed.
8. NO RETURN / NO REFUND POLICY
We do not offer returns or refunds unless the product is defective or incorrect. Approved cases will be handled at our discretion.
9. USER RESPONSIBILITIES
You agree not to use the website for unlawful purposes, provide false or misleading information, interfere with website security or operations, or attempt unauthorized access.
10. INTELLECTUAL PROPERTY
All content on this website, including logos, designs, images, and text, is the property of bllug and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
11. LIMITATION OF LIABILITY
bllug shall not be liable for indirect or incidental damages, loss of data or profits, or delays or failures beyond reasonable control. Your use of the website is at your own risk.
12. DISCLAIMER
All products and services are provided "as is" without warranties of any kind, either express or implied.
13. THIRD-PARTY LINKS
We may include links to third-party websites. We are not responsible for their content, policies, or practices.
14. TERMINATION
We reserve the right to suspend or terminate access to our website, cancel accounts or orders, if any violation of these Terms is detected.
15. GOVERNING LAW
These Terms shall be governed by the laws of India. Jurisdiction shall lie with the courts of Karnataka, India.
16. CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website implies acceptance of updated Terms.
17. CONTACT INFORMATION
For any queries or concerns: support@bllug.co.in