HELP & SUPPORT

We're here to help

Get in touch with our support team or find answers to common questions about orders, returns, and more.

DIRECT CONTACTS

support_agent

Support Desk

Orders, returns & shipping

support@bllug.co.in

alternate_email

Brand Inbox

General & collaboration

bllug.fashion@gmail.com

QUICK MESSAGE

FREQUENTLY ASKED

How do I place an order?

Browse our series, select the product you want, choose your size and color, and add it to the bag. Then proceed to checkout to complete payment and delivery details.

Can I change my order after purchase?

Order changes are only available within 1 hour of placement. Contact support immediately with your order ID and requested changes. We'll do our best to accommodate if the order hasn't been processed yet.

What is your return policy?

We accept returns on defective or wrong items only. Reach out to support within 7 days of delivery to start a return request. Items must be in original condition with tags attached.

How long does shipping take?

Most orders are dispatched within 2-3 business days. Delivery typically takes 5-10 business days within India, depending on your location. We'll send tracking updates via email.

How do I track my order?

Once your order ships, we'll send a tracking number via email. Click the link in your confirmation to track in real-time. If you don't see it, check your spam folder or contact support.

Do you ship internationally?

Currently, we ship within India only. For international inquiries, please contact our support team and we'll explore options with you.