1. INTRODUCTION
This Privacy Policy describes how bllug ("we", "us", "our") collects, uses, discloses, and safeguards your personal information when you visit our website, make a purchase, or interact with our services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal or regulatory requirements, updates to our business practices, or improvements to our services. Any changes will be posted on this page with an updated Last Updated date.
3. INFORMATION WE COLLECT
We collect different types of personal information depending on how you interact with our Services.
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login details (username, password)
- Order details and purchase history
- Customer support communications
B. Automatically Collected Information (Usage Data)
- IP address
- Device type and browser
- Pages visited and time spent
- Interaction data (clicks, scrolls, cart activity)
This data is collected using technologies like cookies, pixels, and analytics tools.
C. Information from Third Parties
- Payment gateways (for transaction processing)
- E-commerce platforms (e.g., Shopify or similar services)
- Marketing and analytics partners
4. HOW WE USE YOUR INFORMATION
A. Order Fulfillment
Process and deliver orders, manage payments, send order confirmations and updates.
B. Customer Support
Respond to queries, resolve complaints, provide assistance.
C. Marketing & Promotions
Send offers, updates, and promotional messages. Personalize your shopping experience. (You can opt out anytime via unsubscribe links.)
D. Security & Fraud Prevention
Detect fraudulent transactions and protect our platform and users.
E. Service Improvement
Analyze user behavior and improve website functionality and user experience.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance website functionality, remember user preferences, and analyze traffic and performance. You can control cookies through your browser settings. However, disabling cookies may affect certain features of the website.
6. HOW WE SHARE YOUR INFORMATION
A. Service Providers
Payment processors, logistics and delivery partners, IT and cloud service providers, customer support tools.
B. Marketing & Advertising Partners
To show relevant ads and promotions.
C. Legal Authorities
When required to comply with legal obligations, respond to lawful requests, or protect rights and prevent fraud.
D. Business Transfers
In case of merger, acquisition, or sale of assets.
7. DATA SECURITY
We implement reasonable security measures to protect your personal information. However, no system is 100% secure. Data transmission over the internet carries inherent risks. We advise users to keep login credentials confidential.
8. DATA RETENTION
We retain your personal information only as long as necessary to fulfill orders and services, comply with legal obligations, and resolve disputes.
9. YOUR RIGHTS
Depending on your location, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw consent for marketing, and opt out of targeted advertising. To exercise these rights, contact us at support@bllug.com.
10. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
11. THIRD-PARTY LINKS
Our website may contain links to external websites. We are not responsible for their privacy practices, content, or security. Users are advised to review third-party policies separately.
12. INTERNATIONAL USERS
Your information may be processed and stored outside your country. By using our Services, you consent to such data transfers in accordance with this policy.
13. USER-GENERATED CONTENT
If you post reviews or content publicly, it may be visible to other users. We are not responsible for misuse of publicly shared information.
14. COMPLAINTS
If you have concerns about how your data is handled, contact us first at support@bllug.com. You may also approach your local data protection authority.
15. CONTACT INFORMATION
For any privacy-related queries or requests: support@bllug.co.in